Our Terms Of Data

We are Sterling Citi Financial Bank , the data controller responsible for the processing of your personal information. If you have any questions regarding how we handle your data, you may contact our Data Protection Officer (DPO) at Salisbury Road, South West London, Hounslow, TW4.

This Privacy Statement explains how Sterling Citi Financial Bank obtains, uses, and safeguards your personal data in connection with our website.

Personal data refers to any information that can identify you directly, or indirectly when combined with other information available to us.

We are committed to protecting your personal information and processing it in accordance with applicable data protection laws and regulations.

The Types of Personal Data We Collect and Use

The personal data we collect depends on how you interact with our website and services. We use your information for the purposes outlined in this Privacy Statement. If you become a customer, we will also use your data to manage the account, product, or service you have applied for. A separate data protection notice will be provided during the application process where applicable.

Examples of the personal data we may collect and process include:

• Identity and Contact Information: Full name, residential address and address history, email address, and home or mobile telephone numbers.
• Date of Birth and Age Information: To verify eligibility for products and services.
• Financial Information: Salary, income details, and information about accounts held with other financial institutions when applying for products or services.
• Account and Usage Data: Records of products and services applied for or obtained, transaction history, and technical data such as IP address, device identifiers, and location data used to access our services.
• Biometric Data: Fingerprints or voice recordings used for authentication features such as Touch ID or voice recognition.
• Credit and Fraud Prevention Information: Data obtained from credit reference agencies, fraud prevention agencies, electoral rolls, court records (including debt judgments and bankruptcies), and other publicly available sources.
• Family and Lifestyle Information: Details relevant to your application, such as number of dependants where required.
• Education and Employment Information: Employment status and related details for credit assessment and fraud prevention purposes.
• Third-Party Personal Data: Information about other named individuals provided by you. Where you supply personal data relating to others, you must have their authority to do so and ensure they have been informed of this Privacy Statement.